Privacy Policy

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We respect your right to privacy. This policy outlines your rights to privacy as well as the ways in which we gather, utilise, disclose, transfer, and keep your personal information.

Terminologies used in this policy

The organisation in charge of processing your personal data is Crit, ”Canada”. When we refer to "Crit," "we," "our," or "us," we mean this organisation.

All of Crit’s websites and applications are included when we refer to a "website" or "platform."

Third-party websites
Although our platform has links to external websites, this does not imply that we support those websites. Because these third-party websites' methods for gathering, managing, and processing personal data may differ from ours, we advise you to study their privacy policies.

DATA ACCESSIBILITY

Your Crit profile and the reviews you write will be accessible to everybody who visits our platform since we are an open platform. Those who click on your profile can view your nation, all of your reviews—including those of places and items you've evaluated—as well as any images or videos you may have uploaded of your products. Likewise, our platform will display your response if you respond to a review about your firm as a business user. Thus, please keep in mind that you might or might not be anonymous based on the details you submit to your Crit profile and the username you select.

HOW WE USE YOUR PERSONAL INFORMATION

Information pertaining to a specific identifiable person is considered personal data. The following personal information about you may be gathered and processed by us when you use our platform to create a Crit user account, write a review, set up a business account on your company's behalf, or in other ways:

Contact information: Your name, email address, and any other contact information you might occasionally send us.
User account information: Information about you, including preferred language, location, photo, and password.
Business information: The credentials you provide, the name and domain of your business, and any further facts you decide to include in your business profile, like the services your company provides.
Personal profile information: Your Crit search history, the way you've used our platform or emails, including the length of time you spend on our website, the features or functionalities you've used, the marketing emails you've opened, and the links you've visited.
Your self generated content, including:

Business reviewed.
Your challenge on reviews against your business.
Review content and star rating.
Media attached to your review (image/video).
The dates on which you completed the review, made any changes, or removed it.
If you submit the information or documentation we require to validate your experience, we will gather and use it for the reason(s) specified in the request.

Views, likes, and how beneficial your review is to others: How many people read your review and how many people think it "useful" We also collect information if you click "useful" on someone else's review.

Data obtained from external sources, such as social media platforms: Your social media profiles, such as Instagram ("social network"), can be linked to your Crit profile. Depending on the information you have made public on the social network and the privacy settings you have established for sharing that information, when you do this, we automatically gather a subset of your social network profile information. We might get the following data.

We kindly request that you do not provide us with any private or sensitive information about you or others, including information about your ethnic background, religion beliefs, or health.

HOW WE COLLECT YOUR PERSONAL DATA

Our primary source of personal data is you, directly, when you provide your information to register for an account, use our platform, or respond to marketing emails. We also collect usage and profiling data from you when you leave reviews or reply to reviews.

Information about you is occasionally sent to us by outside sources. For instance, the data we receive from Instagram is instantly pre-filled into your Crit account when you register through them. Similarly, a company provides us with your name, email address, and a reference number (like an order ID) when they ask us to send you a review invitation on their behalf.

As you use our services, we also automatically generate or gather information from your computer or device, such as your IP address, location, details about the device and browser you are using to access Crit, or usage and profiling data, like how you interact with our platform or receive marketing emails.

WHO MANAGES YOUR INDIVIDUAL DATA?

Businesses that use our services, or us acting on their behalf, may have given you invitations to write reviews on Crit. In that case, the businesses will be the data controllers in charge of those invitations and any personal information related to them. We are unable to assist you if you have any queries concerning these invitations or would like to exercise your rights with relation to any data used in that context; instead, please get in touch with the relevant businesses.

Crit A/S is the data controller with regard to all other personal data related to our platform, including the data you submit when you register, post a review, or send a comment.

PURPOSE OF YOUR DATA BY US

We may use your personal information to:

Supply you with our services, such as showing your reviews and granting you access to your user account and platform; or Give you access to the business account and website for your firm.
Recognise you as a registered user when you return to our platform after logging in.
Enhance our offerings and platform.
Answer your inquiries and offer assistance to customers.
Please send our newsletters to you.
Perform a range of internal business functions, including data analysis, audits, fraud prevention and monitoring, product and service development, enhancement and modification of our platform and services, including our review widget, usage trend analysis, advertising campaign evaluation, and running and growing our business operations.
Helping us raise the calibre of our services is personnel training and quality control.
For the purpose of legal claims, or as needed for compliance, regulatory, and auditing purposes, we may need it to exercise or uphold our own legal rights or responsibilities. If a court order or regulatory authority requires us to do so, for instance, we could be obliged by law to keep certain information.

We might additionally utilise your personal information, if you have a Crit user account, to:

Check the legitimacy of the reviews you've written.
We would like you to submit more reviews.
Forward a message from the company you reviewed or the company that asked you to use our platform to review a product or service.
If companies or other users flag your review, we will get in touch with you and, if required, request that you send us proof of your review or experience.
Get in touch with you via email to inquire about the number of times your review has been read, whether other users have found it helpful, or to offer any other comments regarding your review or user account.
Uphold these terms and conditions.

We may also use your personal information to: Inform you of a review of your business or the products you sell, if you have a business account on Crit.
Check the authenticity of your reviews that you respond to.
Notify you when users leave comments on your review response or review report.
Implement our terms and conditions.

Additionally, we might use the data in additional ways for which we give clear notice when we acquire it:

To fulfil our obligations under our relationship with you or your business, we must process your personal data.
Utilise our legal rights and obligations, exercise them, and run our online review platform in accordance with the relevant laws.
Follow justifiable business interests pertaining to running our website and offering you our services. When we treat your personal information on the basis of a legitimate interest, we will only do so if it is pertinent, sufficient, and restricted to what is required for the intended use for which it was obtained. Naturally, we'll also make sure that our justifiable interests never unjustly interfere with your freedoms and rights.
Create, assert, or defend legal claims as needed.

You may revoke your consent at any time by using the tools included in the relevant product feature or by getting in touch with us (see 'Contact us' below) in situations where you have specifically given us permission to process your personal data, such as when you subscribe to our newsletters or allow certain cookies on your device. Please be advised, nevertheless, that if one of the other above-mentioned legal basis may be used to support our continued processing of your information, we may be permitted to do so.

You have the right to request that we restrict the processing of your personal data or to object to the way that we use it. Please refer to "Your rights" below for further information.

PERSONS WHO COULD ACCESS DATA

Your details on Crit

So that others can learn about your encounters with particular businesses, we post your reviews on our platform. Every review you write on our platform will be visible to other users along with your username, country, all reviews you have written (including product reviews and reviews of locations), any additional information you have chosen to link with your public profile, and any photos or videos you have uploaded of your products. If you've annotated previous reviews as "helpful/useful," they can also see that.

It is important to keep in mind that entering your real name as your username may show who you really are. It is advisable for you to carefully consider what information to disclose on our platform and to be mindful that your anonymity may vary based on the extent of information you choose to provide.

In order to identify you on our platform, if you join a social network, details from your profile, including your name, birth year, and approximate location, will be gathered. This information can be used by users of our platform to identify the reviews you have submitted, depending on your privacy settings and the amount of information made public by the social network.

You should be aware that information from social networks may partially or completely reveal your identity and allow others to determine which reviews you have submitted, if you have opted to maintain your anonymity by not using your name as your Crit username.

Your personal information on Crit when you register as a business representative

We will reveal the name, address, domain, and country of your firm as well as any additional information you have selected to be connected to your company's public profile when you register a business account on its behalf.

We advise you to be cautious when choosing what information to disclose on the website and to be aware that you might or might not expose personal data, depending on the amount of information you choose to share.

Other users of the website can see additional information you provide on it, such as your responses to evaluations left by people about your business.

Your personal information is shared with other websites, services, and companies

Increasing the visibility and accessibility of reviews is one of Crit’s primary objectives. As a result, we allow other services to display reviews that have been published on our platform, including—but not limited to—company responses to reviews that have been posted there. As a result, more customers and potential customers are aware of Crit and the reviews.

The following categories of outside businesses and services have the ability to display your reviews in addition to your publicly visible user profile (or, if you have a business account on Crit, your responses to reviews regarding your firm):

Engines for searching, such as Bing and Google.
Businesses who asked you to write a product review.
Businesses you have left Crit reviews for.
Other comparable websites that consumers may find reviews relevant, according to Crit’s evaluation.
Social media networks.

A company can link your review with their invitation if you respond to their invitation with a review on Crit using our review invitation services.

Documentation you submit to us to confirm your business experience with the reviewed company will remain confidential. But unless you specifically request otherwise, we might give the company your reference number, order ID, or something similar. The reviewed business will also be notified if you decide to provide information while reacting to a message made by the reviewed business through the Find Reviewer service.

The data processors receive your personal information.

We only share your personal information with carefully chosen third parties (such as Crit subsidiaries, other companies, and businesses we collaborate with to deliver our services) who offer us a range of services that support the technical operation of our platform and the provision of our services ("data processors"). The personal information that we are the data controller of is processed by these third parties. As a result of the agreements we have in place with the data processors for data processing, they are only permitted to operate in compliance with our directions.

You give us permission to direct data processors to process data for the purposes of utilising the platform and in compliance with this policy by accepting this policy.

We conduct audits to make sure data processors have implemented appropriate organisational and technical safeguards to prevent information from being lost, corrupted, accidentally destroyed, or used improperly. We also make sure that data processors have taken reasonable precautions to prevent information from being disclosed to third parties, misused, or processed in a way that violates data protection laws.

Since some of these third-party services and data processors are based in nations other than your own, their data protection laws may differ or be less strict. Regardless of location, we will make sure that the required security measures are in place to secure your data, subject to the local legislation in these countries. We achieve this through implementing the required legal contracts to support these criteria in addition to the proper technical, organisational, and administrative security measures. For instance, we will only send personal information about European users beyond the European Economic Area in cases where a European

A mechanism for verifying the transfer has been implemented with commission approval.

Additional disclosures

In addition to the parties mentioned above, we also share your personal information with the following groups under the following conditions:
To abide by the law or to react to demands made by the public and government authorities, legal process (such as subpoenas and court orders, among others), and claims.
To assist government agencies and regulatory bodies in their investigations and case referrals.
In relation to the enforcement of our business terms and conditions, reviewer guidelines and business guidelines, to third parties.
It is required for us to safeguard our business operations or those of our affiliates, to third parties.
To third parties in order to defend our rights, yours, our affiliates', and/or others' privacy, safety, or property.
To third parties so that we can restrict the harm we might suffer or pursue our legal options.
To outside parties so that we can look into, stop, or deal with any suspected or confirmed illegal activity, including but not limited to fraud and improper use of our platform.
In the case of any company or asset disposition, whether complete or partial, including bankruptcy or similar actions, to third parties by reorganisation, merger, acquisition, sale, joint venture, assignment, transfer, or other means.

OUR USE OF YOUR PERSONAL INFORMATION

Your personal information may be used by us to: Supply you with our services, such as showing your reviews and granting you access to your user account and platform; or Give you access to the business account and website for your firm.
Recognise you as a registered user when you return to our platform after logging in.
Enhance our offerings and platform.
Answer your inquiries and offer assistance to customers.
Please send our newsletters to you.
Conduct a range of internal business activities, including data analysis, audits, fraud prevention and monitoring, new product and service development, platform and service enhancements and modifications, including review widgets, usage trend analysis, advertising campaign evaluation, and operating and growing business operations.
To help us raise the calibre of our services, we train our employees and use them for quality control.

Exercise or adhere to our own legal rights or responsibilities in relation to legal claims, or if needed, for regulatory, auditing, and compliance purposes. For instance, we might have to keep information if it's mandated by law, a court order, or a regulatory agency.

We might additionally utilise your personal information, if you have a Crit user account, to:

Check the legitimacy of the reviews you've written.
We'd like you to submit more reviews.
Forward a message from the company you reviewed or the company that asked you to use our platform to review a product or service.
If companies or other users flag your review, we will get in touch with you and, if required, request that you send us proof of your review or experience.
Get in touch with you via email to inquire about the number of times your review has been read, whether other users have found it helpful, or to offer any other comments regarding your review or user account.
Uphold these terms and conditions.

We may also use your personal information to: Notify you when a review of your business or items is posted on Crit if you have a business account there.

Check the accuracy of the reviews you respond to.
Notify you when users leave comments on your response to a review or your review report.
Uphold these terms and conditions.

Additionally, we might use the data in additional ways for which we give clear notice when we acquire it.

Our need to handle your personal information is to:
fulfil our obligation to you or your business.
Utilise our legal rights and obligations, exercise them, and run our online review platform in accordance with the relevant laws.
Follow justifiable business interests pertaining to running our website and offering you our services. When we treat your personal information on the basis of a legitimate interest, we will only do so if it is pertinent, sufficient, and restricted to what is required for the intended use for which it was obtained. Of course, we'll always make sure that your rights and freedoms aren't unduly impacted by our legitimate interests.
When needed, make, assert, or defend legal claims.

You have the right to request that we restrict the processing of your personal data or to object to the way that we use it. Refer to "Your rights" below for further information.

DATA SECURITY FOR YOU

Protecting the privacy of your personal information is our top concern. We routinely check our system for vulnerabilities and employ a variety of organisational, technical, and administrative safeguards to protect your personal data while it is under our care. We cannot, however, guarantee or ensure the security of the information you communicate to us because the internet is not a perfectly secure environment.

We constantly strive to enhance our security procedures and guidelines, and we will update this material as necessary.

FOR WHAT PERIOD DO WE STORE YOUR DATA?

Your data is only retained by us for the duration that we deem necessary or as required by law. This is dependent on the purpose for which data was gathered and whether we have an ongoing legal justification for doing so (for example, to carry out a service you requested, satisfy legal obligations, or protect our legitimate interests). We will either erase your data or anonymize it so that it can no longer be used to identify you when we have no legitimate cause to maintain it. Depending on how we use the data, we handle it differently. However, you always have the option to request that we erase your personal information (see 'Your rights' below).

Your reviews and other personally identifiable information are stored for the duration of your Crit account or as long as is necessary to fulfil our service obligations to you. We will keep a log containing your name, email address, and the date on which you decided to remove your user account if you so desire. For three years, we plan to retain the log. In rare circumstances, we may maintain certain information even after you cancel your Crit account because we are obligated to by law or because we have strong business interests in doing so.

Do we make use of cookies?

Cookies and related technologies are used by us for advertising as well as to assist, provide, optimise, personalise, and analyse our services.To gather information for use in accordance with the objectives specified in this policy, we employ a mix of cookies and other technologies, including pixels and tracking codes.

What is meant by a cookie?

A cookie is a little text file that your web browser requests to be placed on your computer or device in response to websites you visit or apps you use. Cookies help us gather the data we need to deliver you the most consistent and relevant experience possible by storing things like your preferences and settings. In order to track how you use our services and determine whether trials or new upgrades were successful, we also employ cookies to store information about these initiatives.

We, our affiliated companies, or independent third parties like advertising may all put cookies on our website.

Pixels: what are they?

Within a web page or email, pixels are tiny, transparent image files. We use them to track your interactions with our services, such as when you open marketing emails.

What do tracking codes mean?

Tracking codes are little pieces of code that are added to a page to track things like interactions and visits. In order to learn more about your interactions with our services, the advertisements you view, and your overall platform usage, we employ tracking tags.

For additional information on the many kinds of cookies and related technologies we employ, please refer to our Cookie Policy.

RIGHTS OF USERS

Your Entitlements

You can view, modify, download, or remove the essential personal information linked to your profile at any moment by signing into your Crit user account. You can also adjust your options for email subscriptions from this page.

You have rights about the personal information we hold about you as well. These rights could be restricted if, in responding to your request, we learn personally identifiable information about another person or if you ask us to remove information that we are legally compelled to retain or that serves our compelling legitimate interests.

You can file a complaint with a data protection body if you still have unanswered questions. Visit our Support Center's Privacy section for additional details on how to accomplish that.

Retrieve and access your personal information

Logging in allows you to access and download account-related data, such as reviews, if you have a Crit user account. Visit our Support Center's Privacy section for additional details on how to accomplish that.

For information about your personal data, send an email to team@usecrit.com if you are a business account holder on the platform or if you do not have an account at all.

Correction and deletion of your personal data
You can amend, remove, or update any personal information we may have on you, change your personal information, or decide you no longer want to be visible on the platform, all through your Crit user account. If not, you are welcome to request that your information be deleted or corrected by emailing team@usecrit.com.

Refer to the section titled "How long do we store your personal data?" for further details about data deletion.

Other legal rights

Apart from the rights mentioned above regarding your personal information, you also have the ability to object to its processing and request that it be restricted (specifically, in cases where processing is not necessary to comply with legal requirements or contractual obligations, such as when processing is done for direct marketing purposes).

In cases where we have requested your approval, you are free to change your mind at any moment. By contacting us (see "Contact us" below) or by utilising the capability offered within the relevant product feature, you may revoke your consent. Your request to stop Crit from processing your data will not impact any processing that was already underway when you made the request.

Canadian privacy rights

Additional information regarding the personal data we gather about Canadian customers is provided in this area. These customers have rights regarding their data protection and privacy under Canadian state laws.

In this section, "personal data" refers to "personal information" or "personal data" as such terms are defined by the relevant Canada Privacy Laws.

Please refer to "Personal data we collect" above for further information on the personal data we gather. The reasons listed above under "Why and how we use your personal data" are the reasons we gather this information. The categories of third parties listed under "Who may access your personal data" above are among the parties with which we share this data.

We are dedicated to implementing your rights regarding the personal information we hold about you, as stipulated by the Canada Privacy Laws. See "Your rights" above for further information about your rights about our handling of your personal data.

We shall not treat you unfairly for exercising any of your rights in compliance with the provisions of the Canada Privacy Laws. You can contact us using the email address team@usecrit.com or the postal address provided below to make a request in accordance with your rights. Using the details connected to your account, including the email address, we will confirm your request. To use these rights on your behalf, you may choose an authorised agent.

You have the right to request that your personal information not be sold to or shared with other parties under Canadian privacy laws. Crit will never sell your information for profit, but in order to abide by Canadian privacy laws, we must give it to our partners so they can use it for things like sending you tailored advertisements or enhancing our service. If you would like to opt out, you can. This type of data transfer is only carried out when we think it would improve your experience, our quality of service, or allow us to send you content you might find interesting.

Please utilise the options on our special Do Not Sell or Share My Info page to adjust your privacy settings and choose not to have your personal data sold or shared. We can also be reached by mail at the address provided below or by email at team@usecrit.com.

Information for children

Children under the age of sixteen are not the target audience for our site, and we do not knowingly collect personal information from them. Please get in touch with us using the details shown below if you learn that a kid under the age of 16 has given us personal information.

Changes to this Policy

This policy may be modified from time to time. Laws, rules, and industry standards change, and we might have to adjust our services or business model to accommodate these changes. To keep you informed, we will announce any changes on this page and invite you to read our Privacy Policy.

We will give you more notice if we make changes that significantly affect your privacy rights, for example, by email or on our platform. Once we post or notify you of the policy changes, your continued use of our platform or services will be interpreted as your acceptance and agreement to the amended terms.

We try our best to be as straightforward and unambiguous as we can with this material. However, you can get in touch with our Data Protection Officer at team@usecrit.com if you still have concerns about how we handle your personal data or would like to make use of your policy's rights.

Additional resources on data privacy are available in our Support Centre.